This privacy notice tells you what to expect when we collect personal information. It applies to information we collect about you when signing up to our newsletter, making any enquiry or placing an order.

Our Website

Any messages you send us via the website will also be stored on the website along with any data they contain for a period of 6 months.

Email & paper correspondence

Email is processed via our internet service provider, British Telecom who do not retain copies of emails. The emails are managed and stored by Krystal Hosting and deleted after 5 years. Letters, printed emails and other hard copy documents relating to orders will be retained securely within the premises for no more than 8 years after your order is invoiced.

We also store your information in our computers and will retain a back up copy on a secure NAS server, held securely at a separate premises. The information will be lawfully processed due to the contractual agreement you undertake by placing an order or by making an enquiry.

Order information will be retained in line with HMRC requirements for financial records, for 7 years + 1 year or operational purposes totalling 8 years.

Paper enquiry records where no subsequent order was made will be retained for no more than 3 years.  However, all digital emails relating to enquiries will be held for up to 5 years.

Your Rights

Under the Data Protection Act 2018, you have rights as an individual which you can exercise in relation to the information we hold about you. You can read more about these rights here – https://ico.org.uk/your-data-matters/

Access to personal information

We will try to be as open as we can be in terms of giving people access to their personal information. Individuals can find out if we hold any personal information by making a ‘data subject access request’ under the Data Protection Act 2018. If we do hold information about you we will:

• give you a description of it;
• tell you why we are holding it;
• tell you who it could be disclosed to;
• and let you have a copy of the information in an intelligible form.

To make a request to us for any personal information we may hold you need to put the request in writing to the address provided below.

If you agree, we will try to deal with your request informally, for example by providing you with the specific information you need over the telephone. If we do hold information about you, you can ask us to correct any mistakes by, once again, contacting the address below.

How to contact us

If you want to request information about our privacy policy you can email us at info@pembrokeestates.co.uk or write to:

Trevor Collins, Pembroke Estates, 5b Meyrick Street, Pembroke Dock, Pembrokeshire SA72 6JD